Terms and Conditions

This Agreement was last modified on 18 February 2016.

Cancellation Policy- In case if you change your mind, customers can cancel their order at any point unless the order has already been dispatched. If the purchase was made online, a refund will be made back to the customer’s card. Please be patient for up to 21 days for us to be able to complete the refund process. 
Delivery Schedule- We deliver in all the Emirate. Deliveries are made every day of the week expect fridays. If the order is placed before 12pm we will deliver the next day provided all items are in stock.
Multiple orders will be clubbed and shipped together if placed on the same day or until the previous order has not left aquascape store.
Delivery Policy- For orders above 100AED we delivery it for free. Orders below 100 AED we charge a delivery fee of 20 AED. We deliver all our orders as per our delivery terms.
If there are any issue regarding your order, we will notify you using on the provided email and telephone number.

 

Return Policy- If you wish to return a product, please do not hesitate contact us at by mobile or writing email to info@aquascape.ae
We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).
If you find your product has a defect, please take the photographic evidence & email us at info@aquascape.ae
Product must be presented to us before we can proceed with our return policy.
All returns or exchanges particularly should be done in person at aquascape.ae store within 14 days from the date of purchase. We are open 7 days in a week.
The items should be returned to any of our store, location is mentioned on contact us page.If you are unable to come to aquascape.ae store, we can also offer pick up service within an applicable pick up fee of 50AED.
Condition when we can not accept returns- If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below:
  • When ordered item is found altered/ tampered or used
  • When the item is not in the original packing
  • When item is bought on sale
  • We do take return of live stock (eg fish, snails, plants etc)
  • If the valid proof of purchase is missing
All refunds will be made in the form of store credit/online credit. Items need to be successfuly validated by our staff before we proceed with refund or exchange.
 

Return policy for electronic equipment- Our staff will test the items and replace only if the item is not working or in damage condition. If the replacement product is not in stock, we offer you with similar price product. If the customer need higher priced product, then the customer need to pay the difference.

We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.

Payment Terms- When checking out from your cart you, you will be requested to select a mode of payment for your goods. For now we only offer with Cash on Delivery.

Please keep the exact amount as the bill ready to be paid to the delivery staff at the time of delivery.

All payment should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment aquascape.ae holds the right to cancel or reschedule delivery of your order.

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